Furniture Care & Warranty.

Most INARTISAN products are handmade, therefore some variation between each piece will be evident.  The surface of natural & handmade products is crafted to embrace the natural differences in each piece. This is not considered a fault. Any refunds will be processed only once all goods are returned to us and approved for refund by the team. Freight is not refunded in these cases.
Furniture Care: Timber Furniture.
To prolong the surface of the timber please do not leave spills to sit on surfaces. Avoid contact with heat, liquid, and take care when placing abrasive objects on the timber. Direct and reflective sunlight will affect all timber as it ages beautifully in its own special way.
 

Teak is a naturally oily and dense wood and our furniture is not sealed or stained. If you wish to keep the natural golden colour of our teak pieces we suggest using Semco Cleartone Teak Sealer which does not change the colour or texture of the wood but give an added layer of light protection that can be reapplied seasonally. 

While teak is a fantastic timber for outdoors, mildew and dirt accumulation can occur, especially in particularly humid & wet conditions. Outdoor furniture should be cleaned as needed using a vinegar and water mix regularly, and if being left outdoors sealed with a teak sealer such as Semco Teak Sealer - Cleartone to protect against mildew & discolouration. 

Please note due to its oily nature, the natural oils may transfer onto porous surfaces like carpet & light clothing and we highly suggest to not place our wooden furniture directly onto carpet or rugs. A protective foam or felt mat is suggested for underneath the piece if being placed on carpet or light flooring.  Similarly a protective lining inside drawers is recommended for storing delicate/light coloured fabrics.

Returns:

Return of faulty/broken items should occur within 7 days of receiving them. To report a broken item, please email the details of the damage and an image to showroom@inartisan.com, and quote your invoice number. Non-delivery must be reported immediately.

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated.

We do not accept return of unsold goods, change of mind or preference of natural variation in patterned items like marble, wood, ceramics etc.

Warranty:

Our products carry a standard 12 month warranty for faults/defects.  This does not cover normal wear & tear, and normal changes in the surfaces of products with a natural finish with exposure to weather, sunlight & external elements.