MINIMUM SPEND
A minimum order spend applies for wholesale orders. All Wholesale orders must be $200.00 or over.
FREIGHT
Freight is not included in product pricing for wholesale and trade accounts, instead it is calculated and applied to your order before invoicing & payment. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship the next day. If you place an order that contains both backorder and in-stock items, the order will be split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock. Shipping fees apply to each separate order and are for 1 man delivery to your location, with assistance to receive the goods for larger items, if an additional helper is required - please notify at time of invoicing so that we can quote appropriately. If there stairs/access issues that would need special attention please notify us at time of invoicing.
RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 7 days of receiving them. To report a broken item, please email the details of the damage and an image to showroom@inartisan.com, and quote your invoice number. Non-delivery must be reported immediately. All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods, change of mind or preference of natural variation in patterned items like marble, wood, ceramics etc. Most INARTISAN products are handmade, therefore some variation between each piece will be evident. The surface of natural & handmade products is crafted to embrace the natural differences in each piece. This is not considered a fault. Any refunds will be processed only once all goods are returned to us and approved for refund by the team. Freight is not refunded in these cases.
EXCLUSIVITY
Please note as an INARTISAN stockist you do not automatically receive exclusivity in your area. We endeavour to ensure there is not crossover of specific product lines in your suburb but cannot offer exclusivity of the range when purchasing only from specific categories. Please get in contact if you would like to check on stockists in your area/to request exclusivity of certain product lines you are wishing to stock. These requests are assessed on a case by case basis, in consultation with our local agents/sales team.
ORDER DISPATCH
We try to ship your order out as soon as possible. In-stock items will usually ship next day.
PRICES
Prices shown are inclusive of GST unless you are shopping from a GST free location. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our website (www.inartisan.com). Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.
DISTRIBUTION
INARTISAN products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling INARTISAN products on these marketplaces breaches our distribution policy and is not allowed under any circumstance. Products can be sold on a stockist's website only once this product has been ordered directly from INARTISAN unless special permission is given.
PAYMENT TERMS
All orders are on pre- payment terms. All in-stock items will be immediately shipped out once payment received. We accept VISA and MasterCard or EFT. We do not accept Amex or Paypal for Wholesale and Trade orders. Please state your invoice number as the payment reference when paying via EFT. Custom Orders require a 30% deposit to be paid before commencing work, balance payment is due before despatch.
PRE-ORDERS
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist if applicable.
COPYRIGHT & INTELLECTUAL MATERIAL
All INARTISAN product images and product copy are subject to copyright and are the property of INARTISAN . Approved INARTISAN stockists are welcome to use any of the images on the INARTISAN website for the purpose of promoting the product/s if these products have been purchased directly from INARTISAN. High res images are available for download via email request, just get in touch at info@inartisan.com for more info/to request images. Please contact us if you are unsure of image usage and we can direct you to our brand guidelines.
AGREEMENT OF TERMS
By placing an order with INARTISAN you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.
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